Mangin Ethics Essay Example | Topics and Well Written Essays - 500 words

Mangin Ethics - Essay Example This new incentive plan also put pressure on the service advisors, the front-desk counter people who meet the customers and advised them on the repairs to be done, based on recommendations of mechanics. Its good intentions were soon engulfed in the unethical behaviors by both the service advisors and the mechanics because they tend to mislead customers by recommending the repairs that were really unnecessary, just to meet their sales quotas of certain product item-specific parts and thereby earn commissions as well. The factors contributing to this unethical situation was its incentive plan which stokes the greed of employees to earn commissions and also the pressure of meeting the sales quotas imposed by the management of Sears to increase its profits. The ethical approach taken by Sears, Roebuck & Co. was the consequentialist approach because they did not mind how the sales quotas are met or attained by its employees as long as its objective of raising its profits is attained in a highly-competitive environment of auto repairs. Management was desperate to reverse its sales decline and therefore did not mind how to attain a better profit picture as long as it is achieved. In this regard, it is like the saying â€Å"the end justifies the means† which is actually quite Machiavellian in its nature already (Falco, 2004, p. 384). Sears response to the allegations was inadequate because it did not even issue apologies to its customers. Instead, what it did was justify its actions by claiming the repairs were done for purposes of preventive maintenance, especially on older cars. Further, it claimed some errors had been committed but only in rare instances, that the allegations of fraud was not widespread in its store chain. More damaging perhaps was it retained and merely re-designed its incentive plan by excluding the service advisors from commissions but the mechanics are still on